Simple Delivery - Multiple Purchases major problem | Postage

bushmike · 2025-12-04T11:38:12.176000Z

I listed a series of books Individually with Simple Delivery postage set to "Seller Pays - Small Parcel (Up to 2Kg, 45 x 35 x 16 cm) - calculated by eBay at £3.38" for Each Book. The books themselves weighed between 850 g and 1250 g each. A customer purchased 3 of these books together after putting them in their Shopping basket, so these had a single Order Number and a Single "Simple Postage" of ------ You guessed it! ------ £3.38 with Royal Mail. That Parcel was now 2.6Kg and larger than the 'Small Parcel size of 45 x 35 x 16 cm and when I checked the Order Details, Simple Delivery had simply divided the £3.38 between the three books. How Crazy is That! eBay assured me that, as I had done everything correctly, it was still fully covered by eBay and I would not get any negative feedback in the event of any penalties from Royal Mail. I would imagine that my Customer would not be very pleased about collecting the parcel and having to pay at least a Tenner for the privilege. I also cannot see them coming back for any more books in the series so that is One Customer I've Lost! This is not the way I do Business, nor should it be done like this anywhere. Also the Algorithm (or AI) doing the calculation is Utterly illogical. I assumed that specifying the Postage Size & Weight may not enough so I have since gone back and entered the actual individual weights of each book in the Drop Down details section to see if that changes anything. However I did notice the Weight Entry Slot is Text-based and not Numerical and does not specify 'Units' which means 860g could be entered as any one of a dozen ways ie. 860g, 860 g, 860 grams or just 860 etc. This suggests to me that it will not make the slightest difference. I wait in anticipation

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Simple Delivery - Multiple Purchases major problem | Postage | eBay UK