Simple Delivery DHL not collecting parcel, then falsifying tracking info | Postage

chaosmongers2 · 2025-10-08T11:27:20.277000Z

A had a package booked in for collection by DHL using eBay's mandatory Simple Delivery yesterday. After it was logged as to be collected between 8AM and 6PM, nothing was collected - it was sat waiting for them all day, but there was no collection by 6PM. At 8.37PM, they had supposedly scanned it and it was logged as collected and with them on the EBAY tracking system. The parcel is still with me, uncollected. It seems that they've likely scanned their own label to pretend to have collected it, as they couldn't be bothered to collect, as we're fairly rural and isolated around here. I've let the buyer know, but there seems no place I can log this non-collection and deceitful tracking with EBAY. Any ideas?

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Simple Delivery DHL not collecting parcel, then falsifying tracking info | Postage | eBay UK