Set courier to Evri as large item but postage label is for RM
I listed an item and changed the couriers to Evri as it was oversize for royal mail and there was no option for large items. It has now sold and the label is for royal mail.
How do I rectify it and make sure it doesn't happen in future?
Mark
1 comment
cheekychippy210
·2 weeks agoUse the label they provided.....
I had the same issue last week. Item 750mm so deselected RM optiing for Evri only. Buyer bought two items via basket. At obtain label and print the courier was RM. I contacted buyer to see if they had any input in courier selection. NO was the reply, only option RM. I selected home collection and boxed item up. Within an hour email confirming RM collection 10-30 to 12noon next day, bringing label. Next day and expecting the postie to refuse due to being over 610mm I learnt that they, RM, now take upto 4mtrs long and 35kg, adding they have partnered up with Parcelforce. The item was there within three days with no issues.
So, going forward I will now be selecting all couriers leaving ebay decide and if RM the added bonus of home collection.