Royal Mail failed to collect twice

Question

Hi, I have sold a big item with simple delivery but Royal Mail has failed to collect it twice, how should I proceed now? I got an email from Royal Mail saying that I can either rebook or cancel the collection. I am afraid that rebooking will lead to failed collection again… so tempted to cancel on Royal Mail but not sure where that would leave me on EBay. What would be the best thing to do next?  I  would prefer to change the delivery carrier to DHL has the item won’t fit in a locker s...

str11p · Accepted Answer

I think I would contact the buyer and if they were understanding and willing to wait a bit extra, keep trying to get RM to collect e.g. by Monday at the latest.If they prefer to cancel and start again, notea) they might not buy itb) they can't select the carrier e.g. DHL. - you could turn off everything other than DHL and hope that ebay gives you a DHL label - https://www.ebay.co.uk/ship/prf/simpledelivery