hey everyone, i bought some bulbs for the headlight of my car, and the seller sent them without any bubble wrap and in an envelope. as you can imagine, they arrived smashed. i tried to contact the seller, but i was given an automated response to go through eBay returns. i can setup a return, which is fine, and get a label. but it seems unsafe to mail broken glass back to seller? i cant get through to eBay support, and the seller isn't responding to messages? do i...

Just start a case for item not as described this way. If you are still within 30 days of the item's last estimated date for delivery, proceed this way: Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have...

Returning broken glass? | Postage

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