Return | Postage

gettingfatterandfatter · 2026-03-11T18:59:58.413000Z

I’ve returned an item two weeks ago but it’s been lost. I used eBay’s return label. I’ve spoken with eBay who told me to contact Royal Mail, they said eBay need to deal with it as it’s their integrated postage and is guaranteed, I phoned back and they said I need to log a request through packlink, they say eBay need to do it. I phoned eBay back and they said they’ll hand off to their manager to arrange the refund as it’s guaranteed and will be done by 11am. That was yesterday. Aside from the useless staff, what is the process? I’ve returned an item, it’s lost, and I’m ouy of pocket

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