I sold a Staub kitchen item for £160 and bought a DPD label through eBay Delivery/Packlink. Parcel was dropped off at a DPD Pickup Locker on 10 March 2026. Buyer opened an Item Not Received case on 17 March because tracking had not delivered/moved properly. I refunded the buyer in full due to non-delivery on 20th March. I opened a Packlink claim same day. On 12 May, Packlink confirmed the claim dossier was complete and said £60 goods compensation would be paid within 30 days...

Yes, I never realised that happened with Packlink. It is a bit strange.However, usually big companies can use all sorts of things in T&Cs to get out of paying anyway. According to eBay's Seller Protection Policy, you should be covered by eBay. Just because it is outside a 30-day window seems harsh considering you had to wait for Packlink. It might still be worth contacting customer services and see if they will refund you. https://www.ebay.co.uk/help/policies/selling-policies/selle...

Packlink Refusing To Pay Claim - Thoughts? | Postage

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Packlink Refusing To Pay Claim - Thoughts? | Postage | eBay UK