Need to change tracking number
Hello I've sold a large item and sent it via independent courier but I've entered the wrong tracking number and need to change it but no option is coming up to do it?
2 comments
Hello I've sold a large item and sent it via independent courier but I've entered the wrong tracking number and need to change it but no option is coming up to do it?
tommystrezures
·1 month agoYou cannot update it as a private seller. The only thing you can do is message the buyer with the tracking, it will act as "evidence" as the CS teams can see in the messages if there then happens to be an issue at a later date.
tressygirl
·1 month agoIf you didn't use the Simple Delivery label for this item and bought your own, then you cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@tinkerbell1234j