Marked as delivered but nothing received
Summary: 12beannie experienced an issue with an eBay item marked as delivered by Royal Mail, but the proof of delivery showed a different letterbox. They are struggling to contact support, expressing frustration with the system's automation. c_of_e84 noted that if it's marked delivered, eBay might not assist, while podlingsmum suggested checking nearby properties. canterbury99 shared a similar experience with Royal Mail and advised contacting them directly to resolve such issues.
So just had a ebay item apparently delivered via royal mail , however i have received nothing. Looking at royal mall proof of delivery its a poor picture of a letterbox that is wall mounted and clearly not mine (my letterbox is within the front door) Problem i have is where do i go from here ? if i click not received automation says marked as delivered . Looking to speak with someone i could not get past ai. any help would be appreciated. Had this happen about 10 years ago and ebay was a lot different then and was sorted our easily, now not so easy
canterbury99
·4 days agoRoyal mail are very bad at pretending to have made delivery. It happened to me so often earlier this year that I complained to the CEO of royal mail. It took a while but eventually it was admitted the postman had not attempted delivery. Complain to royal mail!
12beannie
OP3 days agoDone that was told to get sender to make a claim. Not that easy seller not responding period.
podlingsmum
·4 days agoAre you able to look around your road to see if you can identity the letterbox?
c_of_e84
·4 days agoYes that’s a good idea in principle but only if you feel safe to do so, not something I would do though, fingers crossed, stay safe.
c_of_e84
·4 days agoGood luck on this one, if it says delivered ebay wont do anything about it.
12beannie
OP4 days agoAppreciate your reply. i can't even get that far as to converse with anyone so thinking exactly what you have said . Seems like its purposely made difficult , in other words if its marked delivered its down to you to bear the cost, makes no difference if its stolen or delivered to the wrong address , so much for money back guarantee (which we all pay for) supposably covering non-arrival
c_of_e84
·4 days agoThat is one of the wonders of the onine dot com gig economy, some you win and some you lose.