Item Undelivered Question
Summary: ineptsaiyan shared their experience of selling an item where the buyer selected a delivery service that hasn't delivered the item, as it remains in a "sorting hub." **peaseblossom** advised that if Simple Delivery was used, the seller is protected, and eBay will handle refunds if the buyer opens a "not received" case, allowing ineptsaiyan to keep the original payment.
I recently sold and item and the buyer chose Evri for delivery.
For whatever reason, the item hasn't shown up and when he checks with Evri it says it's in their "sorting hub" and the tracking never changes.
He's now saying that Evri have told him to contact me to ask what's going on, but to be honest, I don't know what I'm meant to do about it as I'm 100% certain that I posted the item and that was the end of it from my side.
Any advice on what the usual course of action is here?
cheekychippy210
·3 weeks agoyou dont say if it was simple delivery.
**peaseblossom**
·3 weeks agoIf you used Simple Delivery you are covered if eligible items are lost (or damaged) in transit. That means ebay will pay the refund, not you, when the buyer opens a claim. So ask the buyer to open a "not received" case then eBay will issue the refund themselves and you keep the original payment.