Could you please elaborate this further? As in, you didn't get an order, and now you're unable to report it or the case was decided against you or what exactly?
Yes eBay is not acknowledging it because sender is claiming that he send it to me and have the tracking the item was returned to the sender by the Royal mail and wasn’t delivered to me
marco@ebay
Hi @sp_6625 , thanks for your post.
Could you please elaborate this further? As in, you didn't get an order, and now you're unable to report it or the case was decided against you or what exactly?
Thank you,
Marco
sml192
·Sep 11, 2026 at 2:13 PMHave you opened an 'Item not received' claim on eBay? There shouldn't be any need to physically speak to eBay.
sp_6625
OPSep 11, 2026 at 4:15 PM · EditedYes eBay is not acknowledging it because sender is claiming that he send it to me and have the tracking the item was returned to the sender by the Royal mail and wasn’t delivered to me
roger_roger_over_and_nowt
·Sep 11, 2026 at 2:09 PMhttps://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210