Item I sent with Parcelforce/Royal Mail arrived damaged | Postage

geomusic · 2026-01-09T15:12:03.307000Z

I had to ship a fairly heavy item (12kg) so I chose to use Parcelforce Express 24 outwith the Simple Delivery system. I chose collection which was made by the regular postie's van rather than Parcelforce as it used to be done. The item was supposed to arrive next day as per Parcelforce's description, yet it arrived two days late, this was all UK mainland by the way. Upon receipt the buyer contacted me to let me know the item had arrived damaged and attached a few pictures.The damage was not extreme but to the housing of the unit. We discussed it with the buyer and agreed on a partial refund which I was happy to oblige as it avoided a lot of hassle with a return for an item of this size and weight.I'm thinking I should claim for compensation with Royal Mail for damage and late delivery, but what are the odds of success for this as I gave the buyer a partial refund and the case is closed? I don't think I can take this to eBay as I didn't used their postage arrangements.

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Item I sent with Parcelforce/Royal Mail arrived damaged | Postage | eBay UK