How to report bugs when arranging postage? | Postage

wizpip · 2026-07-07T13:01:42.364309Z

I've encountered a serious issue with buying postage directly from eBay;On Royal Mail's website there's an area to type in details of a Safeplace when booking a collection, so you can give instructions of where to collect the item from. This works really well, and I use it to give an access code to a smart parcel box, so they can easily collect from there quickly without waiting for me to answer the doorbell.This same box appears on eBay when booking a Royal Mail collection but IT DOES NOT appear anywhere on Royal Mail's PDAs. On multiple occasions they have arrived at my door and had no notes whatsoever, which they've confirmed with me.

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How to report bugs when arranging postage? | Postage | eBay UK