Has eBay glitched recently when it's showing estimated delivery dates to buyers? | Postage

cosmetics-2-u · 2026-06-03T13:39:20.693000Z

I've just had a case opened against me for an item not received. The buyer bought it in the afternoon of 28th May, which was after my cut off time of 11:00am for same day dispatch, yet the estimated delivery date displayed to the buyer was 30th May - 1st June. According to the help pages eBay allow for weekends and sellers published dispatch time, and as Royal Mail no longer deliver on a Saturday it is physically impossible for the buyer to have received it on 30th May (which was a Saturday). Given it was sent 2nd class, the first day it could have been received is the 2nd June, so why display a date to a buyer that raises their expectation and is automatically going to result it their disappointment.I thought the overriding principle of customer service was under-promise and over-deliver. This seems to be setting sellers up for failure.

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Has eBay glitched recently when it's showing estimated delivery dates to buyers? | Postage | eBay UK