Getting an unused Simple Delivery postage label refunded after cancellation of sale | Postage

aphystykqa · 2026-05-10T08:26:58.802000Z

Two days ago I listed several items on Ebay on a buy-it-now basis, but one of those items which was meant to be £40, I accidentally missed out the zero and instead listed it at £4. But, someone spotted this and decided to buy it at the £4, even though I had offered Free Postage and Packing, which costs myself £5.15, so obviously no seller would be stupid enough to do this on a buy-it-now basis, as they would automatically lose £1.15 on the sale. I cancelled the sale to the buyer, but Ebay in it's not-so-infinite-wisdom has chosen not to add the option of Sale Cancelled Due To Error In Listing, which really they should. So instead I had to choose between Three options, and picked Item Damaged Or Broken option to cancel the sale. I immediately messaged the buyer, and gave a full explanation. The buyer said in his reply to me, that he thought that I had made a mistake, as even he had worked out the Logic and Common Sense concerning that the Free Postage option would mean that the (I The Seller) would lose money on this sale at this low price, so obviously it had to be a mistake on my part. He was very nice in his replies, and he received the £4 refund, and I then relisted the item at the £40 which it was meant to be. Oh by the way. This item was a relisting, but instead I chose the Sell Similar Item option, as then all my followers get an e-mail from Ebay saying that I have new items for sale, so may wake up a potential buyer lol. So, now I have explained what happened, then the refund through Simple Delivery should be an Easy process, but yet it wasn't. You see, with Simple Delivery, a postage label gets bought - regardless of whether I offer Free Postage or Charge the Buyer for the Postage. So, I clicked on this link :-https://www.ebay.co.uk/claims/simple-delivery/refund/seller Which is supposed to help me get a Refund for this Postage label ??? As you can read at the top, Ebay says :-( If you haven't used your Simple Delivery label, you may be eligible for a refund.To request a refund, please submit your request within 14 days of the item's sale.We will then verify the following conditions on the 14th day from the order date:The label was paid by you (you offered free shipping to the buyer).The label was not used (you did not hand the item to the assigned carrier).Well, the criteria in which I fall into, is Option 1. So, it should be easy for myself to claim back the £5.15 unused postage label. Well, it would have been easy, if Ebay hadn't have FORCED me into giving an answer to every question it asked me on that page. The first question I ticked the 'Other' box, and then stated by reason below as :- 'I thought I would be automatically refunded for the unused postage label once the sale was cancelled' Then the second and third question I ticked the 'None Of The Above' boxes But then I get to the dreaded fourth question, where you ask me :- 'Which carrier did you end up sending the item with instead? Well, this makes no sense, since I am just requesting a refund for the unused postage label, so either Ebay shouldn't ask me this question, or at least add the option of a None Of The Above box to tick on So, the last three questions I just clicked on the Yes option, but when I got to the bottom of this page, Ebay won't let me click on the Submit button, as i demands that I give an answer to their fourth question. It did give me the option to click on the option of 'Other', so I could have replied by saying something, I guess ? - but seriously, it is not a Simple System, and surely I cannot be the only seller seeking a refund on an unused postage label (regardless of the reasons), so why is this so complicated. I'd appreciate some help over this matter, as surely there must be an easy fix. I know I have 12 days left to apply for this refund, so it's nothing to do with the time limit (just in case anyone asks).

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Getting an unused Simple Delivery postage label refunded after cancellation of sale | Postage | eBay UK