Free shipping from China is not

Question

I made a purchase from China advertised as free shipping. The item has been sent in two parts and been held in UK by UPS until I pay £195 each for duties. Is this right? If I knew I would be charged I wouldnt have bought it. Any advice appreciated.

**peaseblossom** · Accepted Answer

Shipping and import duty are two different things, and sellers cannot be expected to know what other countries charge in tax.   If you refuse delivery you remove your ebay buyer protection.    So it is safer to accept it and arrange to return.   You can then apply for a refund of the import duty.   Scroll down to: "If you’re charged too much or return your goods" on here:https://www.gov.uk/goods-sent-from-abroad/tax-and-duty