Discombobulated, frustrated & another hour of my time I won't get back | Postage

diamondsparkles2014 · 2026-04-15T07:55:42.289000Z

Hi eBay Community & eBay community team, As I look out of my patio doors the view of a blanketed and overcast light grey sky is a dissapointing start to my day. The weather forecast is more of the same. Deep deep joy joy. I digress. I recently purchased an item on eBay. The box was damaged in transit. To make matters a little worse it continued a highly frustrating trend exercised by the same courier, resulting in damage to boxes in transit and lost parcels. On this occassion I hope that exercising the utmost restraint and not naming and shaming this company that I receive some meaningful recognition. Perhaps a refund of the time I've spent repacking parcels or completing refund requests by way of commercial recompense would be a good place to start? Sorry is a hollow word when the courier (whose name shall not be mentioned) has not improved its service and continues to believe that my time is of no value. At the very least it's disrespectful. I've followed eBay's instructions and completed a return request. I hasten to add that before this I sent a polite message to the seller with some photo's of the damage. eBay dealt with the return in about 24hrs, with a message that funds are to be returned to my bank account within 2-5 days. That does feel like an additional punishment in the circumstances. Continuing the saga of "simple delivery" I do not appear to have been furnished with a return label and now face the daunting prospect of being out of pocket for the return costs. I'm not going to apologise to eBay. However, and regardless of the lack of communication tools at my disposal, I think it's only fair to say that I am not your happiest customer today. Kind regards

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Discombobulated, frustrated & another hour of my time I won't get back | Postage | eBay UK