Customer says parcel not delivered, but royal mail have photo evidence | Postage

farehammensshed · 2026-05-08T20:49:01.099000Z

Customer claims parcel didn't arrive, but tracking shows picture of it taken by postman, with co-ordinates at customer's house. Timeline is: sale on 29/4 at 23.00 ish. I packed it on 30/4. Postman collected on 1/5 (Friday). Weekend and bank holiday means Tues 5th is earliest possible delivery date. Tracking shows delivery at 12.24 on 5th May. Customer raises a "not received" complaint on 6th May at 00.07. The complaint is unreasonably quick, and he made some comment about waiting for several days in case it was just running late, when clearly 5th May is the earliest possible delivery date. This makes no sense. He says he has CCTV and nothing has been delivered. Something doesn't smell right. I expect I will have to refund his money (£28) and raise a complaint with Royal Mail, but I don't expect them to pay up because they will say there is proof of delivery. Is there anything I can do? £28 is not a big deal, but I am annoyed that I will lose out despite doing everything right.

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Customer says parcel not delivered, but royal mail have photo evidence | Postage | eBay UK