Click & Collect Refusal | Postage

shavodeth · 2026-07-08T21:36:30.226968Z

I've seen that far too many people are having this issue with C&C regarding the lack of QR/Codes. I've been an eBay user since 2007, and this is only the second time a QR/Code was required to collect items delivered to another location; and the first to be denied the item that I had bought and paid for because the system had never sent out the codes.Even the forced AI bot (instead of real service reps) was losing its mind telling me that the codes should be on the item in my purchases, where it is absolutely not. If it was a small value item, I'd just forego it and think 'whatever'; but when the cashier is standing there with the package in front of me, with all of my ID, proof of postage and purchase, telling me that I couldn't have it because they couldnt scan a thing... I even handed them my eBay app and told them to find it... which they couldn't.Is there ANY way to force eBay to send this QR code? Is my package doomed to be returned, or possibly lost and lose my money; NOT because I DIDN'T collect it, but because I was not allowed to?

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