Buyer opened “Item Not Received” case but tracking shows delivered to CO-OP pickup store | Postage

babar.-hussain · 2025-10-25T11:40:12.612000Z

Hi everyone,I need some advice. I sold an item that was shipped via DPD, and the tracking clearly shows it’s been delivered to the local CO-OP store and is ready for pickup. However, the buyer has opened an “Item Not Received” request and hasn’t replied to my messages. What should I do in this situation? Will eBay close the case in my favor since tracking confirms delivery to the pickup location? Thanks in advance for your help!

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Buyer opened “Item Not Received” case but tracking shows delivered to CO-OP pickup store | Postage | eBay UK