Another Evri fail! | Postage

retroman303 · 2026-07-03T09:55:37.150837Z

Within the last hour I received an email from Evri stating that my parcel from an eBay seller has been delivered, yet nothing was put through my letterbox nor left outside my door.The 'proof of delivery' photo showed three items left outside a neighbour's door (I live in a block of flats). I nipped down to check the items, and they are all addressed to (and thus correctly delivered to) my neighbour. Aside from that, the size and shape of the three packages do not match what I am expecting (a parcel with three CDs in).I strongly suspect that the Evri driver correctly delivered my neighbour's items but incorrectly marked my package as delivered, triggering the delivery confirmation email I received. I can think of no other explanation as to why I would receive the email, as apart from living in the same block, I have no connection or shared contact details with the neighbour to whom the three items were delivered.I have raised an enquiry with Evri, although past experience gives me little hope that they will deal with the issue efficiently. I have also asked the seller (who has the delivery contract with Evri) to investigate.My concern is that, as the tracking number associated with my parcel now (wrongly) has a status of 'Delivered', I will not be able to claim an INR refund if the package does not turn up. On the other hand, the photo clearly shows three packages - not one - left outside a neighbour's door, not mine. And none of the packages look like they contain three CDs.For now all I can do is wait for Evri and/or the seller to respond, and hope that the Evri driver realizes their error and returns to deliver my package. While I do, I'd like to ask if anyone has had a similar situation, or can offer some advice.Thanks, and have a good day!

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