2nd Class Royal Mail wrong expected times...
Summary: evamarievinyls is experiencing issues with the expected delivery times for items sent via 2nd class Royal Mail. Despite handling times being set to one working day, customers are anticipating delivery dates that do not align with the expected 2-3 day service timeframe, leading to complaints and cases being opened. Although evamarievinyls has contacted customer services for assistance, the problem remains unresolved, and they have not made any changes to their shipping settings. They are seeking advice on how to address the situation.
Having problems with expected delivery times. Sending 2nd class items Royal Mail with 1 working Day Handling times.
Example is If someone purchases an item today, I have until 18th (tomorrow) to dispatch and the customer has been given a day of up to 20th June to expect this. This means Royal Mail 2nd class which is 2 to 3 working days is expected to deliver for Saturday.
The expected date is wrong on my recent orders, I've not done anything different but people are opening cases because they haven't received their order within 2 days. I have rang customer services but they said they will look into it.
Just to add, nothing has changed on my orders, I have not altered anything. 1 order end of May was taken on 27th May and the date given to the buyer was up to 4th June which is correct.
Any advice is appreciated.
