Refunding for an item paid for and received | Payments

a2mn1lt · 2026-05-08T18:21:28.530000Z

I sold an item, they received it and they're happy with the service. However, they have said that the product isn't very good and that it tastes odd and looks odd. It was a protein drink, unopened and well within date, but I feel I should refund the buyer because I don't want anyone to be disappointed in something I sold. They have posted feedback saying that they are happy with me as a seller, but saying how the product isn't good. I don't sell this item normally and never will again - it was a one off and I don't know why it didn't taste the way it should. How do I go about refunding?

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Refunding for an item paid for and received | Payments | eBay UK