Payment on hold until tracking number provided but no option to add it.

Question

I need help with a sale where the tracking got mixed up between two items I sold.I sold an Xbox and a monitor around the same time, but both ended up with the same Royal Mail tracking number by mistake. Because of that, the system showed the monitor being delivered to the wrong buyer (the Xbox buyer).Since then, the Xbox has now been collected and successfully delivered to the correct buyer, but the eBay order page still says “Awaiting delivery” and my funds are still on hold.I’ve already contac...

**peaseblossom** · Accepted Answer

If not done so already see if opening the original Simple Delivery label helps.    Also you can only change a tracking number on a desktop browser - via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking.     Even if you can't do that the payment will be released anyway after 14 days.      However ebay often put payments to new sellers on hold for 30 days so that's possible too.