Inpost reports my item is lost, yet seller has received it
Summary: sideunit shared a problem regarding an eBay delivery where Inpost initially reported an item as missing, but the buyer confirmed receipt. Despite Inpost updating the delivery status on their website, the eBay system has yet to release funds to sideunit. **peaseblossom** noted that payment might be held for up to 30 days for new sellers. marco@ebay from eBay confirmed that the courier marked the item as delivered and the funds should be released soon. They also promised to flag the issue with the shipping team to prevent future occurrences.
Can anyone help on this, as the ebay help system is sending me in circles.
I dispatched an item using the in app Inpost option. It's a windbreak. No issues with dropping the item at a shop. It then travelled across the county to the Stockton on Tees depot this Tuesday, with a timestamp of 6:52pm. The tracking then updates at Wednesday with a timestamp of 2:35pm with the message "We're sorry but your parcel is missing. We've let your sender know. Please get in touch with them".
I messaged the buyer, and let them know about this yesterday and to ask them to standby. They were a very honest buyer too, as they've messaged me today to say "Hi we have just received it thank you"
However the ebay system is not accounting for the delivered item, so it won't release the funds to me. . I wonder why inpost haven't recognised there is an issue and updated the tracking.
Inpost were extremely useless. I spoke to someone and their attitude was "tough, go back to ebay and file a claim". I have already filed a missing item claim based on the information yesterday, however I would rather this was cancelled and be paid the actual amount due. Can anyone at ebay check my account and help me with this odd situation.
marco@ebay
Hi @sideunit , thanks for your post.
I was checking from you there, and it looks like you're right, there was no delivery updates until yesterday when the courier marked the item as delivered.
When it is from the couriers end, there isn't much we could do from our end, but I will try flagging this with the shipping team to help these situations from happening again in the future.
On the other hand, I reviewed the transaction and it looks like your funds will be released any time from tomorrow.
Thank you,
Marco
sideunit
OP3 days agothank you for checking my account. Yes it has paid out the funds, including for the postage label. Quite a relief, after it was originally marked as lost.
**peaseblossom**
·5 days agoHow long has it been? When tracking does not show delivery ebay often put the payment on hold for 14 days. As a new seller it could be for 30 days. But you will get it in the end.
sideunit
OP5 days agoThis all happened yesterday. Actually the tracking on inpost has now updated on their website, which shows delivery. It has not yet updated on the ebay website, so I'll give it time. At least there is proof of delivery now, and the buyer confirmed it.
It's quite worrying, when it happens, especially when the seller is going to be out of pocket.