HELP 9 days now | Payments

to-486292 · 2026-03-29T08:36:32.305000Z

Hi everyone, I’m really hoping someone can help or has experienced something similar, because I’m completely stuck. About me: • I’ve worked in customer service for 25 years• I’m a senior leader in a UK government organisation• I understand fraud prevention and security processes• I always act in good faith and follow the rules What happened: • I purchased a brand new phone from EE (have full proof of purchase + IMEI)• Due to being visually impaired, the phone wasn’t suitable for me• I decided to sell it on eBay in good faith, as I trusted the platform The sale: • Item sold and dispatched correctly• Sent tracked• Delivered successfully on 20 March• Buyer has not raised any issue, dispute, or return request• I even messaged the buyer on 24 March to check they were happy – no response What’s happened since: • My account was suddenly suspended• I was not given a chance to provide evidence initially• After multiple calls and messages, my account was reinstated• I was told everything was fine and no restrictions remained• My funds then appeared in my eBay balance Then: • I tried to withdraw the money – blocked• My account was then permanently suspended again• I have received multiple conflicting responses from eBay• I have never been given a clear explanation in plain English Current position: • It has now been over 8–9 days since delivery• I have no item and no money• No buyer issue or dispute• eBay are holding my funds for up to 180+ days• I have been told “final decision” but also previously told everything was fine Contact made: • Multiple phone calls (including early morning support)• Multiple live chats• Emails with complaints team• Escalation requests for a supervisor (no response)• Contacted via social media• Sent a Subject Access Request (no confirmation received yet) Proof I have: • Proof of purchase (EE)• IMEI details• Delivery confirmation and tracking• Messages to buyer• Full email history with eBay How this feels: Honestly, I feel like I’ve been treated as if I’ve done something wrong, when all I’ve done is sell a phone I own in good faith. I’ve never experienced anything like this, especially given my background in customer service. I chose eBay because I believed it was a secure platform, and now I’m left without my item or my money, with no clear explanation. Has anyone experienced this before? • Has anyone had funds released earlier than the 180 days?• Is there anything else I can do to escalate this properly?• Any advice at all would be massively appreciated Thanks in advance.

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