Faster payouts removed after ID verification – no explanation | Payments

thedronehangar · 2026-04-22T21:49:32.141000Z

Hi everyone, I’m hoping someone can help clarify my payout situation as I’m receiving conflicting information and haven’t been able to get a clear answer from support. I previously had access to faster payments (typically within 24 hours of buyer payment), however this was removed around a month ago when I was asked to complete ID verification.Since completing this:- I have continued to fulfil orders successfully- I have over 60 successful deliveries with no issues- My account remains in good standing with no defects I was also shown the faster payments eligibility criteria on my account a few weeks ago, and I have since exceeded this for over 15 days. However, this indicator has now disappeared and my payouts are still being held until delivery. I contacted support and was advised by a Trust & Safety team member that they could not see any reason for the restriction to still be in place, and that a manual review would be submitted. Unfortunately, I then received an automated email the following day stating the case had been closed, with no explanation or update. I would really appreciate some clarity on the following:- Has my account actually been reviewed?- Is there any specific reason I am no longer eligible for faster payments?- What further steps (if any) are required to restore this? This has been ongoing for some time now, so I’m just looking to understand what is needed to resolve it. Any guidance would be greatly appreciated.Thank you.

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Faster payouts removed after ID verification – no explanation | Payments | eBay UK