Ebay holding money to ransom.
Summary: starbright_products is seeking help after experiencing issues with eBay withholding payouts following the sale and refund of an Xbox. Despite receiving positive feedback from subsequent sales, their account was restricted without explanation. Attempts to resolve the issue with eBay customer support have been frustrating, with unhelpful responses and a request for proof of purchase that starbright_products finds unreasonable. They feel stuck and are looking for advice on how to proceed.
I really need someone to help and have no idea where to go at this point at this point so wondered if someone had any ideas.
I sold my xbox on ebay a couple months ago, had a major family death around the time it was sold, and honestly it wasn't a big mental focus at the time.
I refunded the buyer as soon as they asked, with an apology.
Fast forward a couple of weeks, I put it back up for sale along with a couple of other small items, posted all immediately with tracking, all delivered, positive feedback received from all.
Then, without warning, my payouts were put on hold. Had no idea why, assumed it was because of the refund i gave from before but it said funds would be available after 30 days anyway so i just thought i'd wait it out - i rarely sell on ebay anyway so assumed it was just a process.
Then I log in to withdraw and low and behold, my account is now restricted, and i cannot withdraw full stop.
Over several days, I speak to FIVE people from ebay and receive different answers about what happened - ranging from 'i don't understand' through to 'this is a system error, i'll pass it on, to 'a small internal team are the only ones who can manually remove this and they don't have a phone line and i can't help you' - i.e no help at all.
The only email i've got is from someone saying they need to verify my proof of purchase of the items, which is literally impossible given i bought them years ago.
I'm just at a total loss now because i feel like ebay is holding my money to random, nobody on the phone is any use, and nobody at ebay seems to have any ability to actually look at my account and say 'yeah this shouldn't be happening' and actually have the power to do anything about it.
Anyone have any ideas?
marco@ebay
Hi @starbright_products , thanks for your post.
First of all, sorry for your loss, I hope you're ok.
Regarding your query, I can see you have no funds being held at the moment, and you've also withdrawn your funds. So, it looks all good, if you are still seeing any issues, please feel free to let me know, and I'd be happy to take a look for you.
Thank you,
Marco