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You will not receive the item back
Has anyone had this happen before? I'm using eBay Simple Delivery. Buyer claimed the item was damaged, got a full refund, but the return says "You will not receive the item back." Why would eBay refund without returning the item?
7 comments
john1297576
Mentor5 days agoEbay does not want to have damaged items returned to them, they just refund.
I feel that this system is open to abuse as it seems to easy to get a refund, with no investigation.
iiiz_60
OP5 days agoMy item was in perfect condition before shipping. I even had it professionally inspected before dispatch. However, the buyer claimed it arrived damaged with a dent. eBay refunded the buyer, but the refund was deducted from my account instead of being covered under Simple Delivery. I also paid the additional Protection Fee, so why wasn't I protected?
papso22
Mentor5 days ago · EditedWhat reason did the buyer use for the return request?
Are you absolutely sure the refund was deducted from your account?
Sellers don't pay a 'protection fee'.
iiiz_60
OP5 days agoOh, sorry—that was my mistake. I mistakenly said I paid the Protection Fee, but I just realized it's actually paid by the buyer. My apologies for the confusion.
tobiasd4
Mentor5 days agoThis is advantage of SD for sellers if buyer says damaged in transit.
Ebay refund buyer, seller keeps their money, so buyer does not have to return item.
Seller has lost nothing.
If it was not as described case, seller would have to supply returns label, then refund on return.
iiiz_60
OP5 days agoI used eBay Simple Delivery. The item arrived damaged with a dent, so the buyer opened a return request. The buyer received a refund, but the refund was deducted from my account instead of being covered by eBay. Could this have happened because my seller account is new? Has anyone experienced this before?
papso22
Mentor5 days agoWhat matters is that the buyer used 'arrived damaged' as the reason for the case. Any other reason and the seller has to refund. Having a new account is irrelevant. If the buyer used arrived damaged and yet you had to cover the refund, you need to take it up with ebay customer service.