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Yodel lost the courier
Yodel lost the courier and has refunded the buyer, but as the seller, who should I contact to claim the lost items?
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Yodel lost the courier and has refunded the buyer, but as the seller, who should I contact to claim the lost items?
john1297576
Mentor10 months agoDo you mean Yodel lost item and you have refunded buyer?
If so did buyer open a not received case, if not then you cannot expect ebay to help.
It does pay to understand how Simple Postage works, as if Not Received case opened properly ebay would refund, not you. Once you refund outside a case then whether ebay will get involved is doubtful.
**peaseblossom**
Mentor10 months agoWith Simple Delivery buyer opens a "not received" case on ebay and they issue the refund. Seller keeps the payment.
If you've already refunded I doubt there's anything you can do now but contact ebay and see what they say. You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid