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Wrongly closed return request
Hi, I sold an item (shoes) and the buyer sent a return request due to not fitting.
I wrongly chose to close the request and now the buyer cant reopen a return request.
What is the best/safest way to handle this?
I still have the option to send a refund but not way to print a return label.
Thanks
Alex
2 comments
papso22
Mentor2 days agoYou need to send them a return label outside of ebay. Once you have the shoes back you can refund through ebay without any issues.
tressygirl
Mentor2 days agoIf you closed the request then the matter has to be handled outside of eBay now.
I would not refund before you receive your item back.
Send the buyer a prepaid tracked postage you can buy online for them to use to send the item back.
On receipt you can refund them via a cheque bank transfer or a PayPal Friends and Family payment.
If PayPal is used, email addresses need to be exchanged, this can sometimes be found with the order details >> Show Contact Info.
If not and you need to ask the seller for this, make it very, very clear in your eBay messages, as eBay do read these, the reason for these exchanges. Make it clear it's not to be used for an off eBay sale.
@fmike80