Wrong parcel size

Question

HiHoping I d get help from thisWhat do I do if I listed with a wrong parcel size and the buyer paid but the post office is rejecting it

*vyolla* · Answer

Posting this as separate information, just a heads up because you may be heading for grief with HMRC as you appear to be unaware that you should be trading on an eBay business account.

A private seller is one who is just selling off their own personal items such clothes from their wardrobe, bits from their loft/garage etc.

A Business seller is someone who buys or makes items to sell on. They need to be registered as a business to meet the requirements of UK law. eBay will be providing HMRC with your details anyway so it's vital to keep correct accounts for your tax return. You can obviously offset more expenses as a business seller, but can't offset any at all as a private one.

To correctly register as a business seller simply go to your Personal Information in your account and to the right of Account Type, which will be showing as 'Individual' you'll see an Edit option.

https://accountsettings.ebay.co.uk/profile

This doesn't affect your feedback profile or any current listings, it merely upgrades your account so that you're compliant with current consumer and eBay policy.

If you're also selling your own items, just open another eBay account (you can have more than one).

*vyolla* · Answer

You'll need to buy the correct postage label at the Post Office.

You can't add your tracking number to the order details, but can let your buyer know it via eBay messages if you wish, and if an item not received claim were to be opened then you add it there to prove delivery.

If you want the order to show as dispatched you can select to get the label/QR code and just not use it.

If the buyer paid for the label (and it looks like they did) then they'll get the refund of the postage they paid.