Wrong label selected!

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Hi, I think the wrong label option is selected, as the item won't fit through a letterbox, but how do I change the label.

It's happened a few times before and I end up buying a second label each time, therefore paying twice.

My partner set up the item and I'm not sure they understand either, so the weight and item fits in a padded envelope but when taken to the post office they say it does not fit the other end.

I have an item to send today, but it has the wrong label, I think, again, can't see how to check or how to change, does anyone know what to do?

Or shall I just pay twice again!

shafe7132

24 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

tressygirl

Mentor1 year ago

View listings

You do not ever need to pay for an unused label.

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

For your current case take the item to the Post Office pay for over the counter postage / tracking, refunds for the unused label as above.

If tracking was used, you can manually add new tracking this way, preferably using a laptop and Chrome:

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

@shafe7132