Wrong item sent but seller won't accept return. | Member To Member Support

honnaja · 2025-12-29T10:30:48.474000Z

Good morning,I bought some Crocs on 6th December and was sent a different size to what I ordered. The seller has declined my return / refund. ebay AI assistant won't help: just says case is closed.I started the return then bought another pair before I knew the seller wouldn't accept return (I wanted to replace them as quickly as possible). Now the seller won't even let me cancel that order, even though it hasn't been marked as posted.I don't think I chose the 'wrong item sent' option when requesting return which may have made a difference..? (I think I just put 'doesn't fit'..)I've had good results previously from chatting with ebay, but I don't seem to be able to find out how to do that now... :sCan anyone advise please?Thank you

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Wrong item sent but seller won't accept return. | Member To Member Support | eBay UK