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Wrong item sent but seller won't accept return.
Good morning,
I bought some Crocs on 6th December and was sent a different size to what I ordered. The seller has declined my return / refund. ebay AI assistant won't help: just says case is closed.
I started the return then bought another pair before I knew the seller wouldn't accept return (I wanted to replace them as quickly as possible). Now the seller won't even let me cancel that order, even though it hasn't been marked as posted.
I don't think I chose the 'wrong item sent' option when requesting return which may have made a difference..? (I think I just put 'doesn't fit'..)
I've had good results previously from chatting with ebay, but I don't seem to be able to find out how to do that now... :s
Can anyone advise please?
Thank you
john1297576
Mentor9 months agoHave you had a word with your payment provider, they may be able to help, but stress they did not send the correct size.
arkwebus
Mentor9 months agoAs @**peaseblossom** says:
You ordered a particular size and were sent the wrong size. You should have used the reason "does not match description". Private sellers [or those who say they are "Private Sellers"] do not have to accept returns for "does not fit" which eBay regards as "your mistake".
Unfortunately [and eBay is very strict] you get just one chance ...
@honnaja
**peaseblossom**
Mentor9 months agoI'm afraid "Doesn't fit" is a change of mind return which sellers can refuse. Can only suggest you try reselling them yourself.