WRONG ITEM SENT | Member To Member Support

bezzer2009 · 2026-04-14T16:29:11.628000Z

Why when you purchase an Item from a seller on Ebay and they send you the wrong item it costs the buyer money to return it, little or a lot it is all money my money. I bought a Light blue in colour Schulz Coin holder £9.04 they sent me a Dark Blue in colour which is wrong, easy to resolve send the correct one with a returns envelope and i would send the wrong one back, jobs agooden. 2 messages and this is the reply " hi, i do apologise for this issue. i will check at the warehouse tomorrow (today) about what happened and let you know the steps we can take to resolve this issue. 4 messages later and know reply, spoken to Ebay and they are as helpful as a chocolate tea pot, a waste of time, or is it and Ebay run shop !!!! As a seller on Ebay myself for 18 years I would never expect a buyer to pay for my mistake, so why are eBay's policy's so out of date, I am sure it never used to be this difficult or expensive.

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WRONG ITEM SENT | Member To Member Support | eBay UK