Wrong details on my DPD which has come from the authenticity’s delivery

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Hi,

I purchased some trainers from an ebayer that had to go to get authenticated by eBay before being sent out to me ..

Ive now missed the delivery from DPD but they have my old phone number ending with 112 ?

I changed all my details on my eBay account over 14 months ago with my new number but DPD are sending the delivery code to the number ending 112 ???

I need this changing your end asap please.

deanlowe538045

486 View listings

Posted 11 months ago · Edited 11 months ago·Last reply 11 months ago

1 comment

*vyolla*

Mentor11 months ago

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Have you double checked the phone number you have registered in My Account>Personal Information?

Even if you updated it now it won't help your current delivery situation with getting the code, so I'd contact eBay and ask them how best to proceed here, I've a feeling though that they won't be able to contact DPD on your behalf, and that eventually the package will go back to the seller and you may have to liaise with them over this.

I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid