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Wrong Bank account Details in my Ebay Account
Bank account details that does not belong to me was added to my Ebay account and my payout has been paid into the wrong account. I do not know how Ebay managed to add wrong bank account details to my Ebay account. How can I resolve this and get a refund?
olusimon1
Posted Aug 13, 2026 at 9:35 PM · Edited Aug 13, 2026 at 9:35 PM·Last reply Aug 14, 2026 at 4:24 AM
1 comment
tressygirl
MentorAug 14, 2026 at 4:24 AMeBay do not add bank accounts, the owners of the account is responsible for that action.
You may well have entered one number incorrectly easily done.
Contact CS see if they can sort this for you, link below.
Meanwhile amend your bank details here, it will take a few days for eBay tyo verify the change.
https://ppcapp.ebay.co.uk/myppc/wallet/list
Contacting eBay Customer Services is not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.
Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.
https://www.ebay.co.uk/help/eua?id=5190
Lines open between 8 a.m. to10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
@olusimon1