Worktop developed a fault 1 month after installation | Member To Member Support

darlo-721 · 2026-01-05T19:36:18.785000Z

Hello, I recently fitted a new kitchen in my home and we bought ash worktops from a seller on eBay. They were in the garage gym for a month or so before the kitchen arrived and 1 month after it was installed the island worktop developed a split down the middle. The seller called to do a repair a week later but by then it had started to bow. The removed it and took it to their factory for a week leaving us without a cooker. It came back looking brand new but after 1 week it started to split again, this time way worse.They were unable to return with the Christmas rush and we agreed a date of the 29th Dec for them to return. On the 29th I received a text saying they were on their way and just getting home I decided to strip it down to save them time. They never showed. I tried to replace the worktop but the bow it has developed means the hob doesn't align with the gas pipe anymore, so we've had no cooker for a further week. I have messaged their Admin who said there was a mix up with the dates and they will be here on the 6th. Since then they haven't responded to my messages. Where do I stand if they don't replace the worktop? Messaging their admin they said something has been mixed up

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Worktop developed a fault 1 month after installation | Member To Member Support | eBay UK