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Worktop developed a fault 1 month after installation
Hello, I recently fitted a new kitchen in my home and we bought ash worktops from a seller on eBay. They were in the garage gym for a month or so before the kitchen arrived and 1 month after it was installed the island worktop developed a split down the middle. The seller called to do a repair a week later but by then it had started to bow.
The removed it and took it to their factory for a week leaving us without a cooker. It came back looking brand new but after 1 week it started to split again, this time way worse.
They were unable to return with the Christmas rush and we agreed a date of the 29th Dec for them to return. On the 29th I received a text saying they were on their way and just getting home I decided to strip it down to save them time. They never showed. I tried to replace the worktop but the bow it has developed means the hob doesn't align with the gas pipe anymore, so we've had no cooker for a further week.
I have messaged their Admin who said there was a mix up with the dates and they will be here on the 6th. Since then they haven't responded to my messages.
Where do I stand if they don't replace the worktop?
Messaging their admin they said something has been mixed up
jckl1957
·7 months agoI would be ringing them rather than messaging them.
I would also write a letter stating in detail what you expect them to do, and giving them a date by which you expect the desired outcome to have happened, and what action you will take if you are not satisfied.
Send your letter using a signed for service.
You may have to be prepared to take legal action if they don't sort this out.
tobiasd4
Mentor7 months agoEbay MBG is only for 30 days.
This is now between you and seller.
Try your payment provider or citizens advice.