Won auction, seller cancelled without explanation — next steps? | Member To Member Support

pe-110744 · 2026-04-29T12:41:43.114000Z

Hi all, I’m looking for advice on what to do as a buyer.I won an auction / had my bid accepted for a phone, but the seller cancelled the order without any warning or explanation. I messaged the seller politely to ask why, but they haven’t replied.Could someone advise:What’s the correct next step for a buyer in this situation?Is there a way to report the seller for cancelling without notice and not responding?Where do I submit a complaint (if applicable), and will eBay take any action such as a strike on the seller?If I leave feedback, will it still be visible if the order was cancelled?Thanks in advance for any guidance.

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Won auction, seller cancelled without explanation — next steps? | Member To Member Support | eBay UK