Why is my buyer able to ask me for a refund when I've posted the item? | Member To Member Support

matbai-3387 · 2026-03-04T11:59:23.770000Z

Can anyone help? I sent an item abroad to Germany and it was posted via the eBay Global Shipping Hub in the UK. I can see from the tracking that delivery was attempted in Germany but the recipient was not in to receive it. Now they have requested a refund through eBay and I'm expected to refund them. Can anyone help with this as I don't understand why I am being held responsible for both UK and German post! Also does Seller Protection no apply here!

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Why is my buyer able to ask me for a refund when I've posted the item? | Member To Member Support | eBay UK