Why do eBay not alert sellers to defects | Member To Member Support

smallandinteresting · 2025-10-15T17:22:42.636000Z

I’m a business seller running my account single handed, I’m at my wits end with eBay’s system and handling of “Item not received case closed without seller resolution” defects. I’ve never felt more frustrated after having a tiny cheap item sent 2nd class go missing (Royal Mail tracking shows accepted). I communicated throughout with the buyer and yet he didn’t reply, I then asked eBay to step in who just refunded him (fine) and then gave me a defect like I’d been ignoring him (not fine)! We are trying our best here. I refund constantly no quibbles as I’m terrified of getting these defects as only a few can ruin your business for a year, it’s way too authoritarian. Literally selling thousands of items a year and yet I’m here fretting over 3 defects like my entire life depends on it.. it’s too much. considering how damaging it is you’d think eBay could alert you to a new defect via messages !

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Why do eBay not alert sellers to defects | Member To Member Support | eBay UK