If you cannot find the item in your Purchase History, it may be that you made this as a Guest Purchase, where your eBay account is not used.
This link below, will describe the process for a refund , as you have received an item not as described, cite the reason as one Not Matching Description or Photos.
tressygirl
Mentor11 months agoIf you cannot find the item in your Purchase History, it may be that you made this as a Guest Purchase, where your eBay account is not used.
This link below, will describe the process for a refund , as you have received an item not as described, cite the reason as one Not Matching Description or Photos.
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151
@flare8879