Locked
Discussion interactions are currently paused.
What's this all about?
Summary: elbolsa is concerned about an issue on eBay regarding a delivery marked as completed, but claimed as not received by the recipient. eBay has put the case on hold for five days to allow the buyer to provide additional documentation. elbolsa is frustrated, questioning why they are affected when they followed the correct procedures, and seeking clarity on how the situation can be resolved.
Hi all,
i used Ebay's simple delivery(no choice in the matter anyway).Item says delivered 3.40 yesterday.Chap says item not received.Ebay now put everything on hold for 5 days.Quite frankly what has any of this to do with me?Ebay charged the buyer around 7 quid for protection.As far as i am concerned once you use Ebay's simple delivery and follow all the correct protocol,that's it .So why have the goalposts been moved?How can the outcome be changed?It says it has been delivered.Below is the relevant part of the message i received.
After reviewing the case details, we asked the buyer to provide additional documentation.
We've placed the case on hold for 5 days to allow time to get the documentation needed. Once the decision has been made, you’ll be notified of the outcome via email. We’ll reach out within 48 hours after the hold ends.
Thank you for your patience, we're glad you're part of our community.
Thanks,eBay
