What happens when tracked item doesn't arrive

Question

Sorry if this has been asked before but I am a very infrequent user of eBay.  I sold an item and posted it immediately using eBay's simple delivery tracked 48.  Four days later the item seems to be stuck in a central hub and is nowhere near being delivered.  I have contacted the buyer to apologise and given them the tracking number.  I was a bit confused when choosing the posting method as I would normally have sent special delivery but that didn't seem to be a choice, if it...

*guinevere* · Accepted Answer

If your buyer has not received it after the last estimated delivery date ask them to open a Not Received case. Ebay will refund them and you will keep the funds for the sale.