What Happens to the sellers money when an item is returned? | Member To Member Support

tomul-1767 · 2025-10-23T09:41:51.324000Z

Hi All, Im enquiring for my son (only 2 items sold). He sold a computer base unit through ebay, it was fully working. and sent it in the post. The buyer is now claiming it was damaged by the courier and has no power and the graphics card is broken & the case is dented. The buyer has requested a return, but the item was sold on the basis of no returns due to nature of the hobby (but looking at the old listing it says it is covered by the ebay money back guaruntee), my question is if he accepts the return, what happens to my sons' money? If the buyer gets a refund, does my son keep the money he has been paid for it? and how do we move forward with this? thanks very much, B.

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What Happens to the sellers money when an item is returned? | Member To Member Support | eBay UK