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what do I do l?
Can anyone help, I have purchased an item on the 28/7. The seller messaged to say they couldn’t fulfill the order, I immediately asked for a refund, no response, I requested a cancellation, they have declined. The chatbot says I have to wait for the delivery window to pass to report it, I don’t even have a delivery window. Can someone help?!?!?
2 comments
papso22
Mentor1 week agoWhen you paid ebay will have sent you an email with a delivery date.
tressygirl
Mentor1 week agoYour delivery window is the last estimated date for delivery shown on the original listing.
One day after that passes proceed this way:
Then, if the seller is not being helpful, go right of the item purchased, and from More Actions select.... I Have Not Received My Item.
If you are not fully refunded within 3 days, you must escalate the case on day 4 or within 30 days from opening the case, and eBay will step in and force the refund.
Do not close the case early for any excuse or promise the seller may give, and do not forget to escalate.
@lily-macollin_4