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What can I do please
Item has become defective after 6 months and eBay can’t step in and seller not responding..!!
Product says it comes with 2 years global warranty.
Any help would greatly be appreciated
Item Android car screen, plug and play.
Screen is not responding to touch.
Has been reset, but still not working.
12 comments
*vyolla*
Mentor3 weeks agoeBay won't get involved with warranty issues, they have a 30 day Money Back Guarantee/Buyer Protection and you're obviously way past that now.
Any warranty offered by any seller anywhere is only ever going to be as good as your ability to enforce it when required and, as you've unfortunately discovered, you can't.
If you funded your payment with a debit/credit card or Apple Pay you have 120 days to issue a not as described chargeback via your card provider.
Failing that, if your seller is a UK registered business seller you could contact Citizens Advice or one of the online consumer forums to ask about pursuing this via a legal claim.
ria43x
OP3 weeks agoThank you 🤩
*vyolla*
Mentor3 weeks agoYou're very welcome.
ria43x
OP3 weeks agoIt’s an overseas seller, china, so will probably have to go the legal claim way and report them to trading standards.
papso22
Mentor3 weeks agoThere is no legal route or TS involvement for overseas traders.
ria43x
OP3 weeks agoFalse advertisement, saying 2 years global warranty..!!
*vyolla*
Mentor3 weeks agoTrading Standards only cover UK registered business sellers, and it's not possible to issue a claim against a Chinese seller and expect a favourable result!
ria43x
OP3 weeks agoSo I do nothing and chuck the screen in the bin and lose money 🤦🏻♀️
*vyolla*
Mentor3 weeks agoYou have no other options here, I'm afraid. There's no such thing as a 2 year global warranty.