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Waterproof pond liner ordered, non waterproof tarpaulin rec'd
Summary: weave7716 ordered a waterproof pond liner but received a non-waterproof tarpaulin. They report difficulties in contacting the seller and frustration with eBay's support, which found no issue with the product description. tobiasd4 advises opening a case for an item not as described and escalating if needed, while suggesting avoidance of further contact with the seller or eBay's customer service. weave7716 expresses disappointment in the seller and eBay, considering escalating the situation through PayPal.
Hi,
I received black tarpaulin with eyeletted holes in the corner for a rope to pass through.
I ordered a waterproof pond liner.
Ebay doesn't seem to think there is a problem despite the fact tarpaulin isn't waterproof and wont do the job of a pond liner.
I can't get a response from the company in question who sold me tarpaulin instead of a pond liner so don't know if they are passing tarpaulin off as a waterproof pond liner or simply sent the wrong thing. No way of contacting ebay - any thoughts?
weave7716
OPAug 11, 2026 at 5:19 PMMany thanks for your reply.
I'll request a refund label from the seller. Though they haven't answered thus far and I don't want to pay to return the goods, besides, no guarantee they will refund even if they do get the goods back.
Ebay has "investigated" and doesn't think there is any violation of goods described. Strange since one is very much waterproof and the other very much not, besides, they are two different products and the wrong item arrived in a completely different package to the photo advertising the pond liner.
Ebay is supporting the seller, rather than the buyer. Fine, but sellers need buyers and I'm fast losing confidence in ebay. Clearly it's all AI and no human at Ebay actually interested in the detail.
I can always escalate with paypal I guess, but just so disappointed at Ebay response, let alone lack of response by seller.
tobiasd4
MentorAug 11, 2026 at 6:33 PMEbay don't see item, so believe buyer.
Ignore seller, open case and escalate as advised.
Tracking only has to show attempted delivery.
Cases are automated, no need to contact seller or ebay CS.
papso22
MentorAug 11, 2026 at 6:47 PMYou have reported the listing, you need to open a case using the money back guarantee.
tobiasd4
MentorAug 11, 2026 at 3:54 PMOpen ebay case for not as described, seller provides returns label, you post back for full refund.
Escalate on day 4 if no label or refund.
Do not get replacement, you can order again after refund.
Ignore seller excuses.