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was promised refund but not yet got one and e bay are ignoring me now
Summary: mill-2414 expressed frustration over issues with recent eBay purchases, including delivered items being left in unsafe places and one confirmed as fake. Despite requests for refunds, mill-2414 received limited responses. tressygirl pointed out that eBay is not responsible for delivery, suggesting contacting the courier or checking home's insurance. papso22 advised opening a return case for fake items within 30 days. red_magpie recommended understanding the limitations of eBay's policies and exploring other options like contacting the payment provider or seeking legal advice for unresolved issues.
my local courier was off for 1 week and seeminglyminthatbweek several delivery's were left in unsafe places without delivery. the picture clearly states its outside and nobody took the parcwlmin, in 1 picture I was refunded same circumstances so why refuse the rest. e bay states delivery shows delivered butmingot nothing mountingnto nearly 200pounds. the sellers perfumes have been taken off and have a red listing accross them imm at my wits end I thought e bay were safe. just yesterday my last order hypnotic poison came through after nearly 2-3 weeks waiting, I had to open as I had no idea there was a problem the box and bottle say pure poison and the bottle is clear. I've tookmit to a fragrance expery who confirmed this is fake. I've took pictures but having problems can anyone help my nextbcourse of action I refuse to let them away with this.
red_magpie
Mentor3 weeks ago · Editedcan anyone help my next course of action
eBay only enforces its own terms and conditions, which basically say that if an item is tracked as delivered the seller isn't responsible for what happened to it afterwards. You accepted this in the user agreement.
Were your sellers registered as UK business sellers? If so, your statutory consumer rights place a greater responsibility on them to ensure that you receive items. You could try asking your payment provider e.g. credit or debit card issuer whether they can help, and point this out to them.
Or in theory you could use the government online money claims scheme (MCOL). But delivery disputes are complicated and uncertain and probably not worth considering for anything except high value items. Take advice from citizens advice or a solicitor first.
eBay presents itself as safe but in reality there are many hidden risks for both buyers and sellers. For buyers, delivery issues not covered by eBay's money back guarantee have become probably the greatest risk for buyers.
papso22
Mentor3 weeks agoFake items are covered by the money back guarantee, you need to open a return case within 30 days of receipt.
tressygirl
Mentor3 weeks agoeBay do not deliver your items, they are a selling platform.
Your items were delivered by the courier the seller selected , and if the seller paid extra for tracking and that tracking showed delivery, then eBay have to believe that. Before when you were refunded, there was probably no tracking.
Have you opened a case for item not received? If this was a Simple Delivery transaction you should be lucky with a refund.
Items get stolen all the item, you said yourself it was left in an unsafe place, so again not eBay's fault they have no way to know where an item is left.
You need to contact the courier about this, or try your home insurance see if that can cover the loss.
@mill-2414